Get full cover if your order goes missing.
Get quicker delivery*
International Plus is a £5 service that upgrades your EU and International orders to the Royal Mail Airsure or International Signed For service and also means if your order does not arrive we will refund you in full.
EU & International Orders from £3.50 - £36.00
If your order is not delivered within 14 days of its expected delivery date you may notify us via email that the package has not arrived and we will refund you up to £36.
EU & International Orders over £36.00
We recommend that you purchase our International Plus service as you are only covered for £36 if your order does not arrive using our standard free P&P.
International Plus - £5
For an extra £5 we will send your package using either the Airsure or International Signed For service from the Royal Mail. *Airsure can make your package arrive quicker and we will choose this option unless it is not available in your country, in which case we will send your order using the International Signed For service.
In practice very few orders go missing and most are returned even if they appear to be lost. If an order is returned to us then you will always be refunded in full (or we will offer to resend your order). However, if you have experienced problems with international mail delivery in the past, or this is your first order with us, we would recommend purchasing the International Plus service. You are not required to purchase any additional delivery services if you do not wish to!
For more information please visit Royal Mail's website (www.royalmail.com